FREQUENTLY ASKED QUESTIONS

Q1: Do you offer assembly services for the furniture?
A1: Yes, we provide assembly services for most of our furniture items. You can request assembly assistance at an additional cost, and our team will ensure that your furniture is professionally assembled.

Q2: What payment methods do you accept?
A2: We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and cash payments. We may also offer online payment options such as PayPal or digital wallets. Please check with our store or website for the specific payment methods available.

Q3: Can I track the status of my delivery?
A3: Yes, you can track the status of your delivery by contacting our customer service team. They will provide you with the necessary information, including tracking numbers or delivery updates, to keep you informed about the progress of your order.

Q4: What is your warranty policy for furniture?
A4: We offer warranties on our furniture products to cover manufacturing defects or faulty workmanship. The duration of the warranty may vary depending on the item. Please refer to the product description or contact our customer service team for specific warranty information.

Q5: Can I customize or personalize furniture items?
A5: Yes, we offer customization or personalization options for select furniture items. This may include choosing different fabric or upholstery options, finishes, or dimensions. However, customization availability may vary depending on the product. Please consult with our sales team for more details on customization options.

Q6: What is your cancellation policy?
A6: If you need to cancel your order, please contact us as soon as possible. Depending on the order status and whether the item has been shipped, we will guide you through the cancellation process. Please note that cancellation fees may apply in certain circumstances, and customized or personalized items may not be eligible for cancellation.

Q7: Can I return or exchange furniture if it doesn’t meet my expectations?
A7: Yes, we have a return and exchange policy in place. If you are not satisfied with your purchase, you can request a return or exchange within a specified timeframe. Please refer to our Returns and Exchange Policy or contact our customer service team for detailed instructions on initiating a return or exchange.

Q8: Do you offer financing options for furniture purchases?
A8: Yes, we may offer financing options for furniture purchases. These options can help you spread out the cost of your purchase over time. Please inquire with our sales team or check our website for information regarding available financing plans and eligibility requirements.

Q9: Can I place a special order for furniture items not currently in stock?
A9: Yes, we can assist you with special orders for furniture items that are not currently in stock. Our sales team will provide you with information on availability, estimated delivery times, and any special conditions or requirements for placing a special order.

Q10: How can I contact your customer service team?
A10: You can reach our customer service team by phone, email, or by visiting our store in person. Our contact information can be found on our website, order confirmation, or invoices. We are available during business hours to assist you with any inquiries, concerns, or assistance you may need.

Q11: Where are your furniture products manufactured?
A1: At TEAKIA, we take pride in crafting each furniture product with meticulous attention to detail. Our in-house manufacturing process in INDONESIA involves several key steps to ensure the highest quality and durability.

Q12: Are your furniture products made from sustainable or eco-friendly materials?
A12: We prioritize sustainability and eco-friendliness in our product selection. We strive to offer furniture made from environmentally friendly materials such as responsibly sourced wood, recycled materials, or materials with low environmental impact. Look for eco-friendly labels or certifications provided in the product descriptions or inquire with our sales team for more details.

Q13: How do you ensure the quality and durability of your furniture products?
A13: We have a rigorous quality control process in place to ensure that our furniture products meet high standards of quality and durability. Additionally, we offer a 5 year warranty on products to provide you with extra assurance. Please refer to the product descriptions or contact our customer service team for more information on product quality and warranties.